Mezzo Bet Privacy Policy

Understanding how your information is handled should come before opening a betting account. Mezzo Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, activity and device information to operate services, verify eligibility, protect accounts and meet applicable obligations. Questions about Mezzo Bet personal data can be sent through Contact Us.

This policy covers the website, mobile version, app, account services, sports and live betting, games, Keno, bonuses, payments, support and communications. It applies to registered players, visitors who only browse, and people who contact support before registering, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” includes collecting, using, storing and sharing it.

Who We Are

Mezzo Bet is the service brand through which the website operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Consult About Us for operator identification and License & Regulation for published regulatory information. Before providing documents or funds, verify the current operator details and regulatory status against the competent authority’s latest information.

Information We Collect

The information needed depends on whether you browse, register, make a payment or ask for assistance. Collection should be limited to lawful, security, operational and regulatory needs, rather than unrelated sensitive information.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age checks, KYC information and information needed for fraud prevention. KYC means “Know Your Customer”: checks used to confirm account-holder information and eligibility.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno participation and game sessions.
• Technical data: IP address, device type, browser, app version, operating system, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information or recordings where applicable and appropriately notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Browsing may generate technical records without an account. Registration and withdrawals can require additional identity information. Submit only requested documents through an authorized service channel.

How We Use Personal Data

We use Mezzo Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, comparing a withdrawal request with account-holder and payment details helps verify payment authorization.

Betting account data also supports detection of fraud, multiple accounts, payment abuse, bonus abuse and suspicious activity. A review may consider transaction records alongside unusual betting patterns; an indicator alone does not establish wrongdoing.

Other purposes include improving the website, app, games and customer support; delivering important service notices; resolving complaints; and applying responsible gaming controls. We also process records for applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with consent where required and available opt-out options. Declining marketing does not prevent essential account or security notices.

Legal Basis / Lawful Reasons

Depending on applicable law and the activity involved, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is sought where required, including for optional activities that depend on it. These purposes do not themselves authorize every use: the relevant lawful grounds must be assessed under the applicable regulatory framework.

Where processing relies on consent, you may ask how to withdraw it. Withdrawal does not automatically remove records retained for another valid legal reason.

Cookies and Tracking

Cookies are small files stored on your browser or device. Cookies and similar technologies may maintain login sessions, protect accounts, remember preferences, analyse traffic and improve page performance. Marketing measurement may also use these technologies where allowed and subject to required choices.

Blocking essential cookies can affect sign-in or account functions. Browser controls and app permissions work differently, so review both when using mobile services. The Cookie Policy provides further information about these technologies and available controls.

Data Sharing

Mezzo Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—organisations that perform specific tasks for the service—including:

• Payment processors and identity verification or KYC providers.
• Hosting and cloud infrastructure providers, analytics and security tools, and customer support tools.
• Professional advisers assisting with legal, accounting or compliance matters.
• Regulators, law enforcement or courts where disclosure is legally required.

Third-party access should be limited to the purpose of the disclosure and subject to appropriate confidentiality and data protection requirements. A payment provider may also handle information under its own policy; review that policy before using its service.

International Transfers

Some providers may store or process information outside Ethiopia. Where such transfers occur, they must follow applicable legal requirements and suitable safeguards. The location of a provider does not remove the need for secure handling of personal data. You can request information about transfers relevant to your account and the protections that apply.

Data Storage and Retention

Records are kept only as long as necessary for account operation, legal obligations, financial reporting, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record’s purpose and any applicable mandatory period; no single duration applies to all information.

Closing an account does not necessarily erase its transaction history or self-exclusion record. When retention is no longer justified, information should be deleted or anonymised through appropriate procedures, including management of backup copies.

Security Measures

Mezzo Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, access controls, secure login systems, security monitoring, staff confidentiality, backups, fraud detection and internal handling procedures. No internet service can guarantee absolute protection.

For Mezzo Bet account security, use a unique password, avoid shared-device sessions and never disclose passwords or one-time codes to another person. Reach Mezzo Bet login through a verified official route. Before installing an app or APK, confirm its source; a familiar logo alone does not prove that a download is genuine. Report unfamiliar access or unexpected payment requests promptly.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where legal, financial, security or regulatory obligations require records to remain available. Identity checks may be needed before account information is disclosed or changed.

1. Step 1: Use the official support route and state that your message concerns Mezzo Bet privacy or a data rights request.
2. Step 2: Describe the information or action involved, using only the account details needed to identify your request.
3. Step 3: Complete any proportionate verification and retain the reference for follow-up through the complaint-handling procedure.

You may also ask whether a complaint can be raised with a competent authority under applicable law.

Age Restrictions and Children’s Data

Mezzo Bet services are intended only for eligible adult users. The platform must not knowingly collect personal data from underage users. If a parent, guardian or user believes underage information has been submitted, contact support so it can be investigated and handled appropriately. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce platform rules. Retaining a restriction record can help prevent an excluded account from being reopened improperly. Such information should be used only for justified purposes with appropriate access limits. The Responsible Gaming page explains related controls.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before depositing or requesting a withdrawal, compare available methods by their disclosed fees, transaction limits, processing time and verification requirements—not speed alone. Mobile access does not remove KYC requirements. Read promotion conditions before claiming a bonus, and keep transaction references rather than sending complete payment credentials in ordinary support messages.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Material changes should be communicated through an appropriate service channel, with further notice or consent where required. Revisit this page when your use of the service changes, and ask support to clarify any new provision that affects your information.